User Surveys

User satisfaction survey of FY2025

User satisfaction survey of FY2025 was conducted from May 7, 2025 to September 30, 2025. We appreciate your feedback.

The results will be posted on the NDL website in spring 2026.

Results of user surveys

The NDL conducted surveys for on-site users and surveys for remote users every other year from FY2004 to FY2017. Since FY2018 the NDL has conducted surveys for both on-site and remote users every year. Remote users are people who utilize our library services without visiting the NDL.

We will seriously consider the issues we have identified through the surveys in order to improve our services and operations.

Previous survey results

FY2024

• Results of the user surveys of FY2024

FY2023

• Results of the user surveys of FY2023

FY2022

• Results of the user survey of FY2022

FY2021

• Results of the user survey of FY2021

FY2020

• Results of the user surveys of FY2020

FY2019

• Results of the user survey of FY2019

FY2018

• Results of the user surveys of FY2018

FY2017

• Results of the on-site user surveys of FY2017

FY2016

• Results of the remote user surveys of FY2016

FY2015

• Results of the on-site user survey of FY2015

FY2014

• Results of the remote user surveys of FY2014

FY2013

• Results of the on-site user survey of FY2013

FY2012

• Results of the remote user surveys of FY2012

FY2011

• Results of the on-site user survey of FY2011

FY2010

• Results of the remote user surveys of FY2010

FY2009

• Results of the on-site user survey of FY2009

FY2008

• Results of the remote user survey of FY2008

FY2007

• Results of the on-site user survey of FY2007

FY2006

• Results of the remote user surveys of FY2006

FY2005

• How do the on-site users view the NDL? : Report of user questionnaire survey of FY2005 (part 1/2) (National Diet Library Newsletter No. 150, August 2006)
• How do the on-site users view the NDL? : Report of user questionnaire survey of FY2005 (part 2/2) (National Diet Library Newsletter No.151, October 2006 )

FY2003

• Use of the NDL services and user satisfaction & needs : report of user questionnaire survey of FY2003 (National Diet Library Newsletter No. 136, April 2004)