CDNLAO Newsletter
No. 106, September 2025
Introduction
In Malaysia, digital transformation has been a national priority, particularly under the Malaysia Digital Economy Blueprint (MyDIGITAL), which envisions the nation becoming a digitally driven, high-income economy by 2030. Initiatives such as the National Digital Network Plan (JENDELA) to expand connectivity, the Digital Government initiative to enhance public service delivery, and targeted programs to accelerate digital adoption in education, healthcare, and libraries have been central to this effort. The government has also advanced the GovTech: Whole-of-Government (WoG) framework, which leverages data and digital technology to create more efficient, intelligent, agile and secure public services. This approach prioritizes digital security and strengthens public confidence in government transactions, contributing to national well-being and prosperity. Institutions, including the National Library of Malaysia, have embraced digital technologies to improve access to information, promote digital literacy, and provide innovative online services ensuring inclusivity and resilience in both ordinary times and post-crisis situations. Libraries serve as knowledge hubs and primary sources of information for communities. However, libraries are not immune to the threat of disasters such as floods, earthquakes, fires or man-made crises. When such events occur, the damage extends beyond physical infrastructure to priceless collections, including ancient manuscripts, historical archives and essential reference materials. In this context, digital transformation emerges as a vital strategy in post disaster recovery, ensuring the continuity and reliability of access to information.
The Need for Digital Transformation in Library Recovery
Disasters can result in significant losses to library collections. To address this challenge, digitization of library materials plays a major role in preservation and recovery efforts. One of the most important reasons for initiating digital transformation is the protection of valuable collections. Physical items damaged by disasters are often irreplaceable, making their digital versions the only surviving record.
Another pressing reason is the need to maintain continuous access to information. When library buildings are closed or damaged, online access to digitized content ensures that communities still have the ability to retrieve the information they need. This accessibility is crucial in times of crisis when accurate and timely information can support decision-making and education.
Digitization creates solutions to reduce the risk of permanent data loss. Storing digital archives on secure servers or in the cloud ensures that even if physical copies are destroyed, the intellectual content is preserved. Moreover, having a digital infrastructure in place can accelerate the recovery process. Rather than waiting for physical repairs and replacements, libraries can resume services quickly by utilizing their digital platforms.
Digitization Strategies for Library Recovery
To effectively implement digital transformation as part of disaster recovery, libraries must develop and execute a range of strategies.
One essential strategy is the digitization of library materials. This involves scanning physical items like books, manuscripts, and periodicals and converting them into digital formats such as PDF or ePub. Technologies like Optical Character Recognition (OCR) make these files searchable and user-friendly. Proper indexing and metadata creation ensure that digitized resources are easy to locate and retrieve.
Cloud storage solutions are another critical component. By hosting data in the cloud, libraries protect their digital assets from localized damage and make them accessible from virtually anywhere. Cloud platforms offer robust data security features and enable rapid restoration of content through automated backups.
Using and implementing a Digital Library Management System (LMS) can also streamline post-disaster recovery. These systems allow libraries to maintain their operations digitally, giving users access to e-books, journals, and other resources. LMS tools often include automated cataloguing and can facilitate resource sharing between libraries, especially helpful when one institution is recovering from a disaster.
The application of artificial intelligence (AI) and automation technologies further enhances the recovery process. AI can assist with automatic classification of new materials, content tagging, and data organization. AI-powered chatbots can offer virtual assistance to users, answering questions and guiding them through digital services when human staff are unavailable.
Concern must also be given to staff training and awareness. Library personnel must be equipped to manage digital systems and know how to respond when disaster strikes. This includes training in backup procedures, software use, and the handling of digital collections. Continuous professional development ensures that staff can adapt quickly to technological changes and emergency situations.
< Moving Forward: Library Recovery through Digital Transformation >
Challenges in Implementing Digital Transformation Post-Disaster
Digital transformation offers numerous benefits, but its implementation often comes with several challenges. Financial constraints are a major hurdle, as digitizing collections and maintaining the necessary infrastructure can be costly. Many libraries, particularly those in developing regions, frequently encounter significant challenges in allocating the necessary funds for these efforts.
Cybersecurity is another pressing concern. As libraries shift to digital platforms, they become vulnerable to cyber threats such as hacking and data breaches. Implementing robust cybersecurity measures is essential to protect sensitive data and maintain user trust.
Infrastructure availability also poses a problem. Stable internet access is a prerequisite for both storing and accessing digital content. In remote or underdeveloped areas, limited connectivity can hinder the effectiveness of digital solutions.
User adaptation is another challenge. While digital natives may readily embrace online resources, some users, particularly older individuals, may find it difficult to navigate digital interfaces. Creating user friendly platforms and offering continuous support are essential to ensure inclusive access for all user.
Conclusion
Digital transformation plays a critical role in the recovery and resilience of libraries facing disaster-related challenges. Initiative to digitizing collections and implementing cloud-based systems will help libraries to maintain their core mission of providing access to information even in times of crisis. Technology tools like AI, LMS and cloud storage not only facilitate quicker recovery but also improve the overall efficiency of library services.
To this end, libraries must proactively formulate comprehensive disaster recovery plans encompassing digital strategies, securing funding, training staff, and ensuring cybersecurity, thereby fortifying their resilience and adaptive capacity to serve their communities no matter the circumstances.
Copyright (C) 2025 National Library of Malaysia
