No. 167, Jun. 2009

Results of NDL User Survey FY2008

The National Diet Library (NDL) conducted an annual user survey from July to September 2008. The results have now been released on its website.
URL: http://www.ndl.go.jp/en/aboutus/user_surveys/user_surveys_fy2008_01.html

In the questionnaire for FY2008, we focused on our remote services which are available without visiting the NDL such as the digital library services and copying service via the Internet. We asked users about their usage, degree of satisfaction and needs for improvement of library services.

Compared with previous surveys, the results show higher degree of users’ satisfaction in the service elements such as digitization of materials on the NDL website. For details, please see the Service Improvements Utilizing the User Surveys.

We will continue making efforts to provide more satisfactory services by utilizing the results of the user surveys. We thank participants for responding to the questionnaires, and also look forward to your continued support.

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