• User Guide
  • Our Services
  • Tokyo Main Library
  • Kansai-kan of the NDL
  • International Library of Children's Literature
  • Access
  • Photoduplication Service
  • User Registration
  • Online Services
  • List of Online Services
  • Legislative Information
  • Online Catalog
  • Digital Library
  • Search Guide
  • Online Gallery

Top > Frequently asked questions > User Registration, Registered-user card > Password

Frequently asked questions : Password

Frequently asked questions

To the head of this page

Q
I have forgotten my password.
A
When you visit the Library, please bring identification (such as a driver's license or insurance card) and present this to the User Registration Counter (Tokyo Main Library) or the General Information Desk (Kansai-kan Library). Library staff will notify you of your password.

To the head of this page

Q
Even after entering my ID and password into NDL-OAPC, I am unable to log in.
A
Please enter both your ID and password using regular (half-width) alphanumeric English characters. ID and passwords are not case-sensitive. Also, please be aware that you will not be able to log in if your registration has expired. Please inquire at the User Registration Counter (Tokyo Main Library) or the General Information Desk (Kansai-kan Library), and Library staff will investigate the matter.

To the head of this page

Q
It's annoying having to enter my password each time I use a terminal inside the Library.
A
When using a terminal within the Library to apply to read materials from the closed stacks or to apply for print-outs, you will be asked for password authentication each time in order to verify the identity of the person making the request. We apologize for any inconvenience, and we thank you for your understanding.

To the head of this page