Service Standards for FY2006 and their Evaluation
The National Diet Library has set out the following minimum standards for its services, aiming to keep up our service performance in an open and consistent manner.
In FY2006 28 service standards out of 30 reached their goals. The result of the evaluation on each standard follows. With regard to the unachieved standards, we will analyze the cause of the problem and improve the situation. In the case of the standards already achieved, we will continue to make further improvements in our service so that we will be able to continue to meet our target on a stable basis.
In setting standards for the next fiscal year, we will reexamine them with consideration of actual performance of our services and revise them if necessary.
*Actual performance data in FY2004 and FY2005 was recalculated according to the new method adopted for FY2006. Thus there is a little difference from the result of the previous years’ data.
Remote services
| Standards for FY2006 | Evaluation | Reference | |||||
|---|---|---|---|---|---|---|---|
| Service standards | Standard values | Actual performance in FY2006 | Target achieved | Supplementary explanation | Actual performance in FY2004 | Actual performance in FY2005 | |
| We send copies requested via the Internet within 5 working days after receiving the request. | 80% | 80.5% | Yes | Assessed by randam Sampling in Sept.2006 |
Shipped: 86.3% Informed reason for not being able to provide requested copies:90.0% |
Shipped: 90.0% Informed reason for not being able to provide requested copies:98.6% |
|
| We ship materials requested via libraries within 4 working days after receiving the request. | 90% | 99.4% | Yes | Assessed by random Sampling in Sept.2006 |
Shipped: 95.3% Informed reason for not being able to provide requested materials:100.0% |
95.1% | |
| We respond to reference inquiries by mail or fax via libraries within 20 working days after receiving the request. | 90% | 97.6% | Yes | Assessed by random sampling for the Tokyo Main Library and the Kansai-kan in Apr.-Sep. 2005 and by complete count survey for the International Library of Children's Literature in Sep.-Oct. 2004. | 71.4% | 92.8% | |
| <Available time of the NDL/ILCL websites> | |||||||
| NDL website: we provide 99.9% or more of 24/7 access to the NDL website. | 100% | 100.0% | Yes | No down time of the NDL website. Provided for 100% of available time. | 100.0% | 100.0% | |
| International Library of Children's Literature (ILCL) website: we provide 99.3% or more of 24/7 access to the ILCL website. | 100% | 100.0% | Yes | 42.5 hours down time due to designated blackout or regular maintenance. Provided for 99.5% of available time. | *Value not set in FY2004 | 100.0% | |
| <Available time of the NDL-OPAC> | |||||||
| We provide access to the NDL-OPAC in 95% or more of its available time. (Monday-Saturday: 7:00 a.m. to 4:00 a.m.; Sunday: 7:00 a.m. to 1:00 a.m.; 3rd Sunday: 7:00 a.m. to 10:00 p.m.) *On January 8, 2007, we extended its available time. (Monday-Saturday: 7:00 a.m. to 5:30 a.m.; Sunday: 7:00 a.m. to 1:00 a.m.; 3rd Sunday: 7:00 a.m. to 10:00 p.m.) |
100% | 100.0% | Yes | 64.5 hours down time due to network replacement or system failure. Provided for 99.2% of available time. | 100.0% | 100.0% | |
| <Available time of union catalogs and other databases provided on the NDL/ILCL websites> | |||||||
| We provide access to National Union Catalog Network (Unicanet), Union Catalog of Newspapers in Japan, Union Catalog Database of Children's Literature and the Collaborative Reference Database in 95% or more of the available time (24/7) and to National Union Catalog of Braille & Recorded Books in Japan in 95% or more of the available time (same as the NDL-OPAC). | 100% | National Union Catalog Network (Unicanet): 100.0% | Yes | 79 hours down time due to system failure or regular maintenance. Provided for 99.1% of available time. | *Value not set in FY2004 | *Value not set in FY2005 | |
| Union Catalog of Newspapers in Japan: 100.0% | Yes | 2.5 hours down time due to system failure. Provided for 99.97% of available time. | *Value not set in FY2004 | *Value not set in FY2005 | |||
| Union Catalog Database of Children's Literature 100.0% |
Yes | 42.5 hours down time due to designated blackout or regular maintenance. Provided for 99.5% of available time. | *Value not set in FY2004 | *Value not set in FY2005 | |||
| Collaborative Reference Database: 100.0% |
Yes | 77 hours down time due to designated blackout or regular maintenance. Provided for 99.1% of available time. | *Value not set in FY2004 |
*Value not set in FY2005 | |||
| <Availability of Domestic publications (except for non-book materials) acquired via the legal deposit system> | |||||||
| Within 50 days after accession date we produce bibliographic data for the above publications to be included in the Japanese National Bibliography Weekly List on the NDL website. | 90% | 96.1% | Yes | Assessed by random sampling in Sep. 2006; Samples taken from books and newly acquired titles of periodicals acquired via the legal deposit system. | 86.8% | 96.2% | |
| Within 65 days after accession date we make the above publications accessible on the NDL-OPAC. | 90% | 98.6% | Yes | Assessed by random sampling in Sep. 2006; Samples taken from books and newly acquired titles of periodicals acquired via the legal deposit system. | 97.6% | 95.3% | |
| Within 70 days after accession date we index the periodicals and make the indexed data available in the Japan Periodicals Index on the NDL OPAC. | 80% | 60.3% | No | Assessed by random sampling in Sep. 2006.* | *Value not set in FY2004 | *Value not set in FY2004 | |
| <Number of additions of electronic exhibitions on the NDL/ILCL websites> | |||||||
| NDL Gallery on the NDL website: we add 2 new exhibition a year. | 100% | 100% | Yes | "Modern Japan in Archives" and “Portraits of Modern Japanese Historical Figures (second term)” were newly made public. | 100% convert.sh3 forconvert3 navihtml_13 navihtml_23 navihtml_3 navihtml_33 navihtml_43 exhibition were added. |
50% navihtml_1 navihtml_11 navihtml_21 navihtml_31 navihtml_41 exhibition was added. |
|
| Picture Book Gallery on the ILCL website : we add 1 new exhibition a year. | 100% | 100% | Yes | “Edo Picture Books and Japonisme” and “Children's Books: Transmission of Images” were newly made public. | 100% navihtml_1 navihtml_11 navihtml_21 navihtml_31 navihtml_41 exhibition was added. |
*Value not set in FY2005 | |
*In FY2006, actual performance did not achieve the target, because the number of articles to be indexed increased beyond our estimates, 350,000 articles a year for newly acquired journals. We will reexamine the standard because the number of the articles to be indexed is also expected to increase in FY2007.
On-site services (Tokyo Main Library)
| Standards for FY2006 | Evaluation | Reference | |||||
|---|---|---|---|---|---|---|---|
| Service standards | Standard values | Actual performance in FY2006 | Target achieved | Supplementary explanation | Actual performance in FY2004 | Actual performance in FY2005 | |
| We deliver the requested materials from the closed stacks within 25 minutes at the Book Counter and Periodicals Counter. | 90% | 95.5% | Yes | Assessed by random sampling in Sep. 2006. Samples taken from Book Counter and Periodicals Counter. | Delivered:95.6% Informed reason for not being able to provide requested materials:86.9% |
96.9% | |
| <Time to process requests for copying service> | |||||||
| Copying service of articles ordered from the Japanese Periodicals Index through the NDL-OPAC inside the library: We deliver requested copies within 50 minutes. | 90% | 98.2% | Yes | Assessed by random sampling in Sep. 2006. | *Value not set in FY2004 | 98.9% | |
| Same-day service: We deliver requested copies within 30 minutes. | 90% | 80.9% | No | Assessed by random sampling in Sep. 2006.* | 84.0% | 98.5% | |
| Regular service: We deliver after 4 working days except that photographing work adds another 3 working days to make the total 7 working days. | 90% | 91.7% | Yes | Assessed by random sampling in Sep. 2006. | 97.9% | 94.0% | |
| We deliver materials held in the Kansai-kan within 4 working days after receiving the request. | 99% | 100.0% | Yes | Assessed by random sampling in Sep. 2006. | 100.0% | 100.0% | |
*In FY2006, actual performance did not achieve the target, because requests for copying increased and also the maximum number of pages acceptable at one time was raised for same-day service. We will reexamine the standard value because a similar tendency is also expected in FY2007.
On-site services (Kansai-kan)
| Standards for FY2006 | Evaluation | Reference | |||||
|---|---|---|---|---|---|---|---|
| Service standards | Standard values | Actual performance in FY2006 | Target achieved | Supplementary explanation | Actual performance in FY2004 | Actual performance in FY2005 | |
| <Number of open-access materials> | |||||||
| General Collections Room: 70,000 volumes or more of reference books of all fields, major periodicals, and newspapers. | 100% | 100.0% | Yes | As of the end of FY2006, 80,665 volumes of open-access materials are held in the General Collections Room. | 100.0% *Open-access materials 72,000 volumes |
100.0% *Open-access materials 78,407 volumes |
|
| Asian Resources Room: 30,000 volumes or more of materials in Asian languages and related to Asia | 100% | 100.0% | Yes | As of the end of FY2006, 33,377 volumes of open-access materials are held in the Asian Resources Room. | 100.0% *Open-access materials 32,641 volumes |
100.0% *Open-access materials 31,924 volumes |
|
| We deliver requested materials from the closed stacks within 15 minutes. | 80% | 81.5% | Yes | Assessed by random sampling in Sep. 2006. | Delivered: 80.3% Informed reason for not being able to provide requested materials:66.7% |
95.0% | |
| We deliver materials held in the Tokyo Main Library within 4 working days after receiving the request. | 99% | 100.0% | Yes | Assessed by random sampling in Sep. 2006. | 100.0% | 100.0% | |
On-site services (International Library of Children's Literature)
| Standards for FY2006 | Evaluation | Reference | |||||
|---|---|---|---|---|---|---|---|
| Service standards | Standard values | Actual performance in FY2006 | Target achieved | Supplementary explanation | Actual performance in FY2004 | Actual performance in FY2005 | |
| <Exhibitions and events> | |||||||
| We hold exhibitions on 90% or more of library opening days. | 100% | 100.0% | Yes | 4 exhibitions including "Struwwelpeter and other German children's books" and “The 100th anniversary of the former Imperial Library building” made a total of 334 days open (including overlapping). | 100.0% *The total number of exhibition opening days: 263 days |
100.0% ＊The total number of exhibition opening days: 259 days |
|
| We hold lectures and other events more than 7 times a year. | 100% | 100.0% | Yes | We held lectures and events, including a lecture related to Children’s Reading Day and ”Fun with science”, 18 times in total in FY2006. | 100.0% navihtml_13 times a year |
100.0% navihtml_16 times a year |
|
| <Numbers of open-access materials> | |||||||
| Children's Library: 8,000 or more volumes of folktales, well-loved picture books, and juvenile literature. | 100% | 100.0% | Yes | As of the end of FY2006, 9,741 volumes of open-access materials are held in Children’s Library. | 100.0% *Open-access materials 8,500 volumes |
100.0% *Open-access materials 9,005 volumes |
|
| Meet the World: 1,000 or more volumes of books and foreign picture books introducing 120 countries. | 100% | 100.0% | Yes | As of the end of FY2006, 1,488 volumes of open-access materials from 120 countries and regions are held in Meet the World. | 100.0% *Open-access materials (from 120 countries) |
100.0% *Open access materials (from 120 countries) 1,570 volumes |
|
| Media Corner: 100 or more electronic resources | 100% | 100.0% | Yes | As of the end of FY2006, 102 electronic resources are available. | 100.0% *104 available items |
100.0% *104 available items |
|
| We deliver requested materials from the closed stacks in the Researchers' Reading Room I & II within 15 minutes. | 80% | 90.2% | Yes | Assessed by random sampling in Sep. 2006. | To deliver:95.5% To inform the reason for not being able to provide requested materials:100.0% |
94.8% | |