Since FY2004 we have conducted the surveys for on-site users and the surveys for remote users every other year. Remote users are people who utilize our library services without visiting the NDL, such as by accessing the electronic library services through the NDL website and requesting copying services via the Internet.

Issues which we have identified through the surveys will be reflected in the framework of our evaluation system "Activity Performance Evaluation" in order to improve our services and operations.

In FY2012, the NDL conducted remote-user surveys, following the survey in FY2010. We sincerely thank participants for responding to the questionnaires.

• Results of the remote user survey of FY2012

[Previous survey results]

FY2011

• Results of the on-site user survey of FY2011

FY2010

• Results of the remote user survey of FY2010

FY2009

• Results of the on-site user survey of FY2009

FY2008

• Results of the remote user survey of FY2008

FY2007

• Results of the on-site user survey of FY2007

FY2006

• Results of the remote user survey of FY2006

FY2005

• How do the on-site users view the NDL? : Report of user questionnaire survey of FY2005 (part 1/2) (National Diet Library Newsletter No. 150, August 2006)
• How do the on-site users view the NDL? : Report of user questionnaire survey of FY2005 (part 2/2) (National Diet Library Newsletter No.151, October 2006 )

FY2003

• Use of the NDL services and user satisfaction & needs : report of user questionnaire survey of FY2003 (National Diet Library Newsletter No. 136, April 2004)